Frequently asked questions
How far in advance should I order my balloons
Can you deliver and install balloons or hire items at my party/event location?
Yes we can.
How long will my balloons last?
It's a tough world out there if you're a balloon. Sun, wind, rain, high altitudes, and grit are all formidable threats to a balloon's welfare. For this reason, Oh My Balloon Bar is unable to guarantee standard float times under the following conditions:
- Balloons used outdoors.
- Balloons used indoors, exposed to direct sunlight through windows.
- Balloons used at elevations significantly higher than sea level.
- Balloons used in high humidity environments
A. Foil Balloons and Balloon Bubbles
Helium inflated foil balloons and balloon bubbles should remain full and taut for 3 days in balloon friendly environments. They will then continue to float for another week, sometimes longer. Please be aware cold air-conditioned air may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.
B. Hi-Floated Latex Balloons
Oh My Balloon Bar treats latex balloons with Ultra Hi-Float solution, a non-toxic liquid plastic which extends the balloons float time. When kept indoors, out of direct sunlight latex balloons will float for 2-3 days, but could last up to 10 days.
NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.
C. Latex Confetti Balloons
Confetti filled latex balloons without Hi-Float have a float time of around 4 to 8 hours so it is best to inflate these as close as possible to the event. If we use Hi-Float the float time extends to between 12 to 24 hour.
NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.
I have a picture of balloons that I love. Can you make the same for me?
We can use your inspiration photo as a guide, however the end result may not be exactly the same. If you are looking for a specific foil character we may not be able to source the same however we will be able to provide you with photos of substitutes for you to choose from before we go ahead with your order.
When am I required to pay for my balloon order?
We require full payment on ordering. You will be sent an invoice and you have the option of paying via credit card or direct deposit.
What happens if I need to cancel my balloon order?
If you cancel your order within 24 hours of order placement we will refund 100% of your payment provided your collection/delivery date is not within 48 hour of order date.
Where is Oh My Balloon Bar located?
We are located at Unit 5, 169 Berkshire Road, Forrestfield, Western Australia
Do you have a storefront that I can visit to choose my balloons?
We sure do. Please feel free to visit us at Unit 5, 169 Berkshire Road, Forrestfield 6058
What length balloon garland can you provide?
Our balloon garlands start at 2m and we can make them as long as you need.
Can I purchase uninflated individual balloons from you?
This is not something that we usually offer, however, you are welcome to get in touch and we can see how we can assit you.
Where and how can I hang a balloon garland?
Balloon garlands can be hung from just about anywhere. All you need is an anchor point. They can be suspended from the cross beams under your patio or cieling venting, hung from a tree or curtian rod or fixed to a wall with command hooks. All balloon garlands are provided with additional length of string on either side to assist you in securing it in place.
What times are you open for business?
My balloon deflated can you replace it for me?
We take great care when preparing all orders and pride ourselves on supply of high quality products and customer service. Every item leaves us in perfect condition.
As such:
(i) In the very rare case of balloons being damaged whilst in transit to you, Oh My Balloon Bar will replace the damaged product at our earliest opportunity.
(ii) Oh My Balloon Bar take no responsibility for your balloon order after it has been safely collected or delivered.
(iii) Oh My Balloon Bar will not refund items that have deflated after the purchaser has taken delivery. A replacement may be offered at a discounted rate. Please contact us to discuss.
I purchesed balloons for somewhere else, can you inflate them for me?
We do not guarantee balloons not purchased from Oh My Balloon Bar and if they are defective or burst during or after inflation, you will still be charged the full amount for inflating that balloon. We can not speak to the quality of balloons purchased from outside suppliers and can not speculate as to how long they will float. The price for inflating balloons from another supplier will vary depending on the size of the balloons. Please bring your balloons to our store for an accurate price quote. We reserve the right to refuse inflation of any balloons if deemed necessary and please don't be offended as we would rather this than you waste your money on a failed inflation.