Frequently asked questions

How far in advance should I order my balloons

The simple answer, of course, is to order as far in advance as possible. This will ensure that we can fit you into our schedule. If you have left it to the last minute, the best thing to do is to call on 0447 541 331 rather than using our contact form and hopefully we will be able to work something out for you!

Can you deliver and install balloons or hire items at my party/event location?

Yes we can. We offer free delivery service on all orders over $60 within the City of Kalamunda. For normal bouquet, garland and hire service that fall's outside of the City of Kalamunda, please send us an inquiry via our CONTACT form or call on 0447 541 331 for a delivery quote. Weekday Deliviers deliveries as follows Monday - Thursday 8:00am - 9am and 5:30pm - 6:30pm Firday - 10am - 6:30pm While we will do our best to accomodate exact times within these delivery slots, unfortunatley it is not always possible to do so. We can only schedule a certain number of deliveries per day so it is best to book as far in advance as possible to avoid dissapointment. Saturday and Sunday Deliveries Our delivery and installation service is offered on a first in first service basis. While we will do our best to accomodate exact times, unfortunatley it is not always possible to do so. We can only schedule a certain number of deliveries per day so it is best to book as far in advance as possible to avoid dissapointment.

How long will my balloons last?

It's a tough world out there if you're a balloon. Sun, wind, rain, high altitudes, and grit are all formidable threats to a balloon's welfare. For this reason, Oh My Balloon Bar is unable to guarantee standard float times under the following conditions:
- Balloons used outdoors.
- Balloons used indoors, exposed to direct sunlight through windows.
- Balloons used at elevations significantly higher than sea level.
- Balloons used in high humidity environments

A. Foil Balloons and Balloon Bubbles
Helium inflated foil balloons and balloon bubbles should remain full and taut for 3 days in balloon friendly environments. They will then continue to float for another week, sometimes longer. Please be aware cold air-conditioned air may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.

B. Hi-Floated Latex Balloons
Oh My Balloon Bar treats latex balloons with Ultra Hi-Float solution, a non-toxic liquid plastic which extends the balloons float time. When kept indoors, out of direct sunlight latex balloons will float for 2-3 days, but could last up to 10 days.

NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.

C. Latex Confetti Balloons

Confetti filled latex balloons without Hi-Float have a float time of around 4 to 8 hours so it is best to inflate these as close as possible to the event. If we use Hi-Float the float time extends to between 12 to 24 hour.

NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.

We use vinyl stickers for the personalised text on balloon bubbles and foil balloons. As the balloons begin to deflate, the vinyl will start to bubble and lift. This is a natural process and not a defect.

Latex balloons can become covered with a velvet finish when atmospheric conditions change, such as in high humidity or when exposed to sunlight and when moving the balloons in and out of air-conditioned facilities. This velvet finish is the result of oxidation, which is the first step in the bio-degradation (or natural breakdown) of the natural latex. To decrease the possibility of oxidation, cover balloons with a plastic bag, especially if they will be exposed for a length of time.

I have a picture of balloons that I love.  Can you make the same for me?

We can use your inspiration photo as a guide, however the end result may not be exactly the same. If you are looking for a specific foil character we may not be able to source the same however we will be able to provide you with photos of substitutes for you to choose from before we go ahead with your order.

When am I required to pay for my balloon order?

We require full payment on ordering. You will be sent an invoice and you have the option of paying via credit card or direct deposit. We will not start your order until we have recieved full payment. We do not offer cash on collection or delivery

What happens if I need to cancel my balloon order?

If you cancel your order within 24 hours of order placement we will refund 100% of your payment provided your collection/delivery date is not within 48 hour of order date. Cancellations are not accepted after 24 hour of order placement.

Where is Oh My Balloon Bar located?

We are located at Unit 5, 169 Berkshire Road, Forrestfield, Western Australia

Do you have a storefront that I can visit to choose my balloons?

We sure do. Please feel free to visit us at Unit 5, 169 Berkshire Road, Forrestfield 6058

What length balloon garland can you provide?

Our balloon garlands start at 2m and we can make them as long as you need.

Can I purchase uninflated individual balloons from you?

This is not something that we usually offer, however, you are welcome to get in touch and we can see how we can assit you.

Where and how can I hang a balloon garland?

Balloon garlands can be hung from just about anywhere. All you need is an anchor point. They can be suspended from the cross beams under your patio or cieling venting, hung from a tree or curtian rod or fixed to a wall with command hooks. All balloon garlands are provided with additional length of string on either side to assist you in securing it in place. If you don't have anywhere to hang your garland from, chat to us about our backdrop hire options. These are available from $80 plus a $50 bond.

What times are you open for business?

Store Opening Times Monday - Thursday 9:30am - 5pm Friday 9:30am - 5:30pm Saturday 9am - 2pm Sunday open by appointment only Delivery Times Monday - Friday 8:00am - 9am and 5:30pm - 6:30pm Saturday - As arranged Sunday - By Appointment Shoud you be hiring backdrops or need a balloon garland or bouqets installed, and your event fall outside of the hours listed above, please contact us via our CONTACT form or call on 0447 541 331 to disscuss your options.

My balloon deflated can you replace it for me?

We take great care when preparing all orders and pride ourselves on supply of high quality products and customer service. Every item leaves us in perfect condition.

As such:

(i) In the very rare case of balloons being damaged whilst in transit to you, Oh My Balloon Bar will replace the damaged product at our earliest opportunity.

(ii) Oh My Balloon Bar take no responsibility for your balloon order after it has been safely collected or delivered.

(iii) Oh My Balloon Bar will not refund items that have deflated after the purchaser has taken delivery. A replacement may be offered at a discounted rate. Please contact us to discuss.

I purchased balloons from somewhere else, can you inflate them for me?

Latex Balloons:
Unless the latex balloons are from a reputable balloon manufacture, unfortunately we are unable to inflate them. The reason for this is not all latex balloons are equal and just because they say “helium quality” doesn’t mean they are fit for purpose. We use a high-volume latex inflator and the balloons from budget stores are simply too thin and will pop when we inflate them.
Foil Balloons:
We do not guarantee balloons not purchased from Oh My Balloon Bar and if they are defective or burst during or after inflation, you will still be charged the full amount for inflating that balloon. We can not speak to the quality of balloons purchased from outside suppliers and can not speculate as to how long they will float. The price for inflating balloons from another supplier will vary depending on the size of the balloons. Please bring your balloons to our store for an accurate price quote. We reserve the right to refuse inflation of any balloons if deemed necessary and please don't be offended as we would rather this than you waste your money on a failed inflation.